Technology or information technology can be used to undertake an activity or process. For example, if a human performs an activity, the human can be replaced and the activity performed by a machine.
Information technology or technology can also be used merely to support another process improvement action or the performance of an activity.
The enabling potential of IT can be summarised as:
Automational: Eliminating humans from the process
Informational: Capturing process information
Sequential: Changing process sequence or enabling parallel processing
Tracking: Monitoring processes and objects
Geographical: Co-ordinating across distances
Integrative: Co-ordinating tasks and processes
Intellectual: Capturing and distributing intellectual assets
Disintermediating: Eliminating intermediaries
